The focal objectives of the department of NTQLS are to assist, guide and facilitate the individual to quit the use of tobacco and to provide interventions to ease out the process of remaining quitted. Hence, the objective is not solely to make the person quit rather actively approach the caller through follow ups to minimize the chances of relapse. Since tobacco is a highly addictive substance, chances of relapse and withdrawal symptoms are comparatively high. Thus, our QuitLine is proactive in nature, i.e. the caller is assisted even after counseling sessions. The follow ups are scheduled as per the protocol and are conducted actively for a period of a year. The core intention is to enhance the awareness of the individual regarding the harmful use of tobacco and equip him with ways to abstain from it.